Enhancements & Tools for NHS Appointments

Our core digital solutions are designed to make healthcare more accessible, efficient and patient centred. Alongside Foundation, FootFall and Healthcare Apps, we provide a range of powerful enhancements and tools that take your service to the next level. These add-ons are built to save time, reduce pressure on staff and deliver a smoother experience for patients when booking or managing NHS appointments. Best of all - both are available free of charge for FootFall customers in NHS England.

Faster patient access

Reduced staff workload

Streamlined NHS appointments

Improved care efficiency

Patient Digital Assistant - supporting NHS appointments

Your always on digital helper.

The Patient Digital Assistant is a smart, conversational ChatBot created for primary healthcare. It sits on your practice website and gives patients instant answers to common queries, guiding them towards services and helping with NHS appointments without needing to call the practice.

Patients benefit from:

24/7 NHS online patient access to trusted information
Quick signposting to services, forms and NHS appointments
Peace of mind through accurate responses

Practices benefit from:

Reduced inbound calls, easing pressure on reception staff
More time to focus on complex cases instead of routine NHS patient access queries
Improved patient satisfaction thanks to faster NHS online support

How it works: The Patient Digital Assistant uses pre-configured, healthcare specific questions and answers. It provides reliable NHS online support, ensuring patients can access guidance and NHS appointments anytime.

Referral Flow - streamlining NHS appointments through Pharmacy First

Streamlined referrals, simplified.

Referral Flow is designed to help practices make the most of the NHS Pharmacy First scheme, ensuring patients are referred quickly and effectively to the right care. By integrating into the FootFall dashboard, it highlights when a patient is eligible for referral and provides proxy forms for receptionists if a patient calls the practice.

Patients benefit from:

Faster access to treatment via local pharmacies
Reduced waiting for GP NHS appointments
Clearer next steps through reliable NHS online support

Practices benefit from:

Automatic highlighting of eligible patients within the FootFall dashboard
Proxy referral forms to manage requests by phone
More efficient use of NHS appointments, keeping GPs free for patients who need them most

How it works: When patients submit requests online, Referral Flow flags eligibility for NHS Pharmacy First. Reception teams can then action the referral, supporting NHS online patient access while improving the flow of NHS appointments.

Why use these tools?

For Patients: faster NHS online patient access, shorter waits for NHS appointments and clearer NHS online support
For Staff: less time on routine queries, easier management of NHS appointments and improved workflows
For Organisations: smarter use of resources, greater efficiency and stronger alignment with NHS patient access priorities

Both enhancements integrate seamlessly with your existing Silicon Practice solution – at no extra cost for FootFall customers in NHS England – so you can start seeing the benefits straight away.

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Ready to explore how these tools can help your organisation?

Get in touch with us to see how we can collaborate.

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