Customer Feedback

Everything we do is aimed at improving the experience of NHS staff and patients using digital healthcare, so we are always delighted to receive customer feedback.

We've featured a few customer feedback highlights from comments by users of Silicon Practice products below.

Customer Feedback

'Worked in primary care for nearly 30 years and this is by far the best website supplier used.'

'Since going live with FootFall the pressure on the phone lines has reduced by 30%'

'A tool with potential to re-distribute workload away from busy surgery times.'

Customer Feedback - what our customers are saying

Customer feedback from Debbie Penney, of The Orchard Medical Centre, South Gloucestershire:

‘I have worked in primary care for nearly 30 years and this is by far the best website supplier I have used.

‘Firstly it was very easy to set up, the system is flexible. The team are very responsive and most importantly are compliant with all regulation and standards. With general practice becoming ever more complex, it’s one area I can have confidence in and easily manage.’

Customer feedback from Sarah Buchan, of Fakenham Medical Practice, Norfolk:

‘We have been delighted with the impact it has had and the feedback we have received from patients in a short time.

‘Patients are getting the help they need more quickly and conveniently and, for the surgery, it has reduced the pressure on phone lines and helps ensure face to face appointments are for those who really need it.’

Customer feedback from Jennie Ford, of Leckhampton Surgery, Gloucestershire:

‘I have recently joined a practice using a Silicon Practice Website – I have found them always very quick to make any changes requested and very helpful with any queries.’

Customer feedback from Carla Mathurin, of Friar Gate Surgery, Derby:

‘We are heavy users of this website and its functionality because it is flexible and very user friendly. The support from the Silicon Team is excellent. They have helped us move smoothly into providing digital services to our patients.’

Customer feedback from Dr Jimmy Lennox, of Chapel Row Surgery, Bucklebury, Berkshire:

‘The triage element within FootFall has led to increased practice efficiency. It has helped clinicians to plan their day and deal with less urgent questions online rather than seeing the patient or speaking to them on the phone. 

‘It gives a tool with  potential to re-distribute workload away from  busy surgery times.’

Customer feedback from Lindsay Brynes, of Carolside Medical Centre, Glasgow:

‘Since going live with FootFall in 2021, the pressure on the phone lines has reduced by 30% and as a result, the Reception Team now have more time to effectively triage and manage patient requests online.

‘We have been actively recommending FootFall to other practices in the area.’

Case study: Carolside Medical Centre

Phone pressure was reduced by 30% when Carolside Medical Centre, Glasgow, started using FootFall.

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Case study: Quedgeley Medical Centre

Dive into Quedgeley Medical Practice’s inspiring tale of how FootFall Version 6 transformed their operations.

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