Transforming Communication in Community Care Settings

Digital triage has come a long way in the NHS, but plenty of myths still linger in 2025. Some stem from early experiences with clunky tech, others from assumptions that don’t hold up anymore. From worries about patient access to fears of staff losing control, these misconceptions can overshadow the real benefits. In truth, an NHS triage system supports decision making, helps practices manage demand more effectively and offers patients quicker routes to care – without replacing traditional options.

Silicon Practice has acquired Wysdom CloudPlus Technology, marking its entry into the dental market. CloudPlus is a next generation dental practice management system combining the flexibility of cloud based software with the reliability of local infrastructure. Designed for uninterrupted service, it offers robust data security, direct hardware integration and a user friendly interface. This acquisition expands Silicon Practice’s digital health portfolio, enabling us to support both NHS and private dental practices with secure, intuitive solutions that enhance patient access and streamline workflows.

Care navigation in general practice is about making sure patients get to the right care, first time. It reduces delays, avoids unnecessary appointments and eases pressure on staff. Traditionally, it’s been a manual process handled at reception, but with rising demand, that’s no longer enough. Digital care navigation tools can triage requests, guide conversations and route patients more efficiently. The result? Quicker access, better use of resources and a smoother experience for everyone involved.

Primary care is changing fast, and digital healthcare trends are playing a big part in that shift. From smarter use of patient data to joined up systems across practices and hospitals, technology is starting to close long standing gaps. But it’s not just about the tools – it’s about how services are delivered, accessed and improved. In this article, we look at five key trends already shaping care across the NHS, with examples from London, Greater Manchester and beyond. These changes aren’t just coming – they’re already here.