Transforming Communication in Community Care Settings

In community services, staying connected can be one of the biggest challenges. From missed updates to inconsistent handovers, poor communication in care settings can affect everything - staff wellbeing, patient outcomes and time efficiency.

Our Patient Care App is designed to solve the daily pain points of Community Health Trusts by streamlining communication in care and providing easy, mobile-first access to the information staff need - anytime, anywhere.

Whether you're managing caseloads, responding to referrals or coordinating with multi-disciplinary teams, our app supports effective communication in healthcare and reduces the burden on frontline staff.

Greater Engagement

Efficient Information Access

Enhanced Communication

Why community teams choose our app

Our solution was built with input from NHS community nurses and care coordinators, ensuring it supports the reality of care in the field – not just behind a desk.

Key Benefits:

Real-Time Updates: Send and receive referral notes, patient updates, alerts and rota changes instantly
Centralised Info Access: From care plans to lifestyle resources, everything is accessible in a few taps
Shared Communication Channels: Improve visibility across teams and services to prevent duplication and missed care
Secure & Compliant: Designed for NHS standards, keeping patient data safe and accessible only to the right people

Designed for Community Health Trusts

We know how dynamic community healthcare is. That’s why our Patient Care App is built to move with your teams – out in the field, between homes and across services.

Secure group messaging for fast team communication

Enable instant messaging to entire teams, ensuring quick coordination during shifts, handovers, or emergencies — with no reliance on email.

Easy-to-use for busy teams

Designed with frontline staff in mind, the app features an intuitive interface that requires minimal training – so nurses and coordinators can hit the ground running without added complexity.

Configurable by team or region

Tailor the app to meet the needs of different services or geographic areas. Whether it’s a district nursing team or a local care hub, you can customise features, content and notifications to suit.

Scalable across multiple services

From small pilot teams to full Trust-wide rollouts, the app grows with you. Easily scale to support multiple services, departments or integrated care partnerships (ICPs) – without losing performance or usability.

By improving effective communication in healthcare, we help reduce stress, minimise errors and support better outcomes in community care settings.

Supporting effective communication in Health and Social care

In the community, care doesn’t stop at the clinic door. That’s why our app supports joined-up working across health and social care providers, giving nurses and coordinators the tools they need to collaborate with social workers, carers and families.

By improving communication in health and social care, our app helps build trust between teams, empowers patients and ensures everyone is on the same page – literally.

When communication breaks down, so does care. With our app, you can strengthen communication in healthcare, reduce time lost to admin and give staff more time for what really matters: patient care.

Ready to Improve Communication in Care Settings?

Let’s simplify how your teams connect and care.

Discover how our Workforce App can enhance communication in health and social care today.

Let’s improve communication in healthcare together.

Discover how our Healthcare Apps transform patient communication and help you deliver better, faster, more joined-up care.

Join the ranks of the Healthcare App users today

Silicon Practice News and Resources

Deep dive into the latest trends and insights shaping the primary care industry. Explore practical resources and expert advice to stay ahead of the curve and navigate the ever-evolving landscape with Silicon Practice.

How a patient engagement app can transform NHS communication in secondary care

22/10/2025 No Comments

A patient engagement app can transform how NHS Trusts communicate with patients beyond the hospital walls. By giving patients access to trusted, condition specific information, these apps help them better understand their care, manage symptoms and feel more in control of their recovery. For hospital teams, they offer consistency, reduce repetitive queries and improve patient confidence – ultimately supporting smoother, more informed care journeys across secondary care.

Silicon Practice Acquires ImproveWell to Strengthen Digital Health and Workforce Engagement Solutions

01/10/2025 No Comments

Silicon Practice has acquired ImproveWell, the award-winning staff engagement and quality improvement platform. The move combines two innovators in healthcare technology, enhancing solutions for both patient and workforce engagement. ImproveWell empowers staff to share ideas, track experiences and drive improvement, while Silicon Practice brings over 20 years’ expertise in digital access and patient engagement. Together, they will deliver a more holistic approach to healthcare, supporting organisations, staff and patients through collaboration, real-time insight and innovation.

Why every practice should try the NHS Digital Maturity Assessment – and our simpler alternative

01/10/2025 No Comments

Understanding your organisation’s digital progress isn’t always simple. The NHS digital maturity assessment gives a thorough view, but it can take time to complete. Our free digital maturity assessment NHS tool offers a shorter, more focused snapshot, designed for busy practice managers. Together, they give a balanced picture of where you stand against NHS digital standards and what to improve next. Spend just a few minutes with our assessment to uncover clear, practical steps toward better access and smoother patient care.

Debunking digital triage myths in 2025: how an NHS triage system really works

09/09/2025 No Comments

Digital triage has come a long way in the NHS, but plenty of myths still linger in 2025. Some stem from early experiences with clunky tech, others from assumptions that don’t hold up anymore. From worries about patient access to fears of staff losing control, these misconceptions can overshadow the real benefits. In truth, an NHS triage system supports decision making, helps practices manage demand more effectively and offers patients quicker routes to care – without replacing traditional options.