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A GP online consultation offers patients a simpler way to reach their practice, often without the stress of long phone queues or rushed conversations. It helps teams handle requests more smoothly, improve triage and create a more flexible workflow that fits the reality of busy NHS days. This approach isn’t perfect for every situation, but it’s becoming an essential part of modern primary care and a practical step toward better access for patients.

Digital transformation in the NHS is accelerating, and at its heart are tools that connect patients and healthcare teams more effectively. This blog explores 6 examples of digital patient engagement platforms transforming care in the NHS – from online triage and patient apps to health monitoring and education tools. Each example highlights how technology is improving communication, streamlining workloads and empowering patients to take a more active role in their health, driving better outcomes across the NHS.

A patient engagement app can transform how NHS Trusts communicate with patients beyond the hospital walls. By giving patients access to trusted, condition specific information, these apps help them better understand their care, manage symptoms and feel more in control of their recovery. For hospital teams, they offer consistency, reduce repetitive queries and improve patient confidence – ultimately supporting smoother, more informed care journeys across secondary care.

Silicon Practice has acquired ImproveWell, the award-winning staff engagement and quality improvement platform. The move combines two innovators in healthcare technology, enhancing solutions for both patient and workforce engagement. ImproveWell empowers staff to share ideas, track experiences and drive improvement, while Silicon Practice brings over 20 years’ expertise in digital access and patient engagement. Together, they will deliver a more holistic approach to healthcare, supporting organisations, staff and patients through collaboration, real-time insight and innovation.