The information contained in this document describes the use of your information when you use the GP’s online consultation and video consultation service provided by Silicon Practice.
This privacy notice supplements other privacy notices such as the one provided by your GP practice which is available on their website.
Your GP Practice has engaged a specialised online consultation and video consultation supplier.
Your GP Practice as the data controller of your information remains responsible for your data and will ensure that any data you provide to use this service is used for the online consultation and video consultation purposes only.
The name of the organisation that your GP Practice has engaged with to provide this service is Silicon Practice.
Silicon Practice operates a platform that is used to connect patients with their GP Practice online. Silicon Practice are acting as data processors for your GP Practice under General Data Protection Regulation (GDPR) based on our data processing agreement.
ICO – Registration Number ZA074234
Name: Silicon Practice
Address: Schappit Ltd
Unit 2, 79-93 Ratcliffe Road
Sileby
Loughborough
Leicestershire
England
LE12 7PU
Phone Number: 01793 710500
E-mail: gdpr@siliconpractice.co.uk
For all enquiries regarding data protection, please address your correspondence to our Compliance Officer who will liaise with our Data Protection Officer as needed.
Up to date information regarding the process of information is outlined on the NHS England website.
Silicon Practice act as the data processor in relation to patients’ data.
The following legal bases set out in the General Data Protection Regulation (GDPR) and UK Data Protection Act 2018 allow your GP to use your information when you use this online consultation service provided by them:
When you use our site to send a request to your GP Practice using one of our forms, we collect your personal information and any medical data that you enter in the form. We process this information in accordance with the data processing agreement we have with your GP Practice and only ever act of their instructions.
We collect your personal information such as:
In the case of you contacting the practice on behalf of someone else (e.g. a child), we will also collect the name, sex and date or birth of the patient.
This information is collected so that:
We safely collect, store and transmit communications and documents sent to you, or received from you via Silicon Practice software. These communications and documents include:
Silicon Practice also collects usage data such as:
For patients using the Video Consultation feature, in addition to the information above we collect and store:
The video and audio communication of the video consultation is only visible to the participants on the call and is never recorded or stored on any server.
As your GP has engaged Silicon Practice as a specialised organisation to provide online consultation services and video consultation services on their behalf, your personal data will be shared with your GP Practice in order for them to provide this service to you.
Information which is not needed for the service is not collected by Silicon Practice.
We use third-party data processors, such as email and storage providers. These organisations are only given the data required to carry out their service (e.g. your name and email address for emailing a GP Practice reply to you).
We provide anonymised statistics about the use of our platform, such as the use of different features by our users. All personal data is removed by aggregating the data. We share these aggregated usage statistics with third parties including NHS Digital, NHS England, local commissioning bodies such as CCG’s and STP’s and relevant government departments.
Patients’ data is kept in line with the retention schedules stated within the Records Management Code of Practice for Health and Social Care 2016.