
What is care navigation and why it needs to go digital
Care navigation in general practice is about making sure patients get to the right care, first time. It reduces delays, avoids unnecessary appointments and eases pressure on staff. Traditionally, it’s been a manual process handled at reception, but with rising demand, that’s no longer enough. Digital care navigation tools can triage requests, guide conversations and route patients more efficiently. The result? Quicker access, better use of resources and a smoother experience for everyone involved.