Online Consultation GP - Digital Front Door for NHS Practices

The smarter way to manage patient access

Empower your patients to consult your GP online through FootFall - a NHS digital front door solution that transforms how practices manage demand. FootFall simplifies patient access, streamlines admin workflows and reduces the daily flood of phone calls. From appointment requests to NHS GP telephone consultations, FootFall makes every interaction smoother, safer and more efficient.

Why practices need an online consultation GP system

Across the NHS, patient demand is rising while practice workloads continue to grow. Many surgeries are still relying on traditional phone lines or manual triage systems, making it difficult to manage demand effectively.

An online consultation GP platform offers a better way. It gives patients a convenient route to contact the practice, while giving staff the tools to manage requests efficiently and fairly.

With FootFall, patients can:

Submit a request any time of day
Choose between an online form or an NHS GP telephone consultation
Receive updates and guidance instantly

For practices, it’s a true digital front door NHS approach – improving access, cutting admin and ensuring every patient gets the right care, first time.

What is FootFall?

FootFall is an NHS-approved digital front door platform designed specifically for primary care. It enables patients to consult your GP online through a secure, intuitive interface that integrates directly with your existing systems.

Whether a patient needs an appointment, prescription renewal or clinical advice, FootFall ensures their request is routed to the right person – saving time for both staff and patients.

Secure and NHS-compliant
Works alongside NHS App and clinical systems
Customisable to your practice workflows

With FootFall, you’re not just adopting an online consultation GP tool – you’re embracing a smarter way to manage digital patient flow.

Why patients love to consult their GP online

FootFall is designed around accessibility, convenience and trust.

Benefits for patients

24/7 access: No need to wait on hold or visit the practice
Faster responses: Requests are triaged directly through the FootFall dashboard
Secure and simple: Patients feel confident using an NHS-approved platform

Benefits for practices

Reduce phone calls and admin workload
Simplify triage workflows with clear routing and priority tags
Integrate with NHS systems, saving valuable staff time
Collect data and feedback for continuous improvement

How it works

Patient visits your practice website
Selects the Online Consultation GP option
Completes a short form or requests an NHS GP telephone consultation
Submission routes into your FootFall dashboard
Practice team triages and responds efficiently
It’s intuitive, fast and built to suit the day to day reality of NHS primary care.

Trusted by NHS Practices, PCNs and ICBs

FootFall is a trusted NHS online consultation solution, used across hundreds of GP practices, PCNs and ICBs nationwide.

Our digital front door NHS model has helped teams improve access, reduce pressure on receptionists and deliver a better patient experience – all while staying compliant with NHS digital standards.

“A big advantage is the Patient Form Control feature, it has been really helpful for the practice to have control of the forms and has helped us to control the flow of demand.”

“We have been actively recommending FootFall to other practices in the area.”

Lindsay Brynes, Practice Manager, Carolside Medical Centre

Case study: how one practice reduced calls by 30%

How Carolside Medical Centre streamlined access with FootFall

Carolside Medical Centre introduced FootFall’s online consultation GP system to handle patient requests digitally. Within three months, phone calls dropped by 40%, and a 15% increase in demand was managed effectively.

Patients reported higher satisfaction scores, and staff felt the workload was finally manageable – a clear win for both sides of the digital front door.

Fantastic service as usual - notice up on website within 13 minutes of email being sent!

I cannot speak more highly of this company and thank them enough for the support that they provide to us. They make my job that little bit easier by taking away from me jobs giving me back time. They are so quick to action any requests. What a wonderful team and service thank you all.

Always prompt and efficient Helpdesk support - very impressive as always.

We are very happy with our website! The Silicon Practice team is excellent at responding and very helpful. Our website is easy to navigate, and Silicon Practice is constantly reviewing and updating as appropriate. I wouldn't hesitate to recommend this company.

Superb and very quick service for a few changes I wanted to make to our website - delighted.

Having worked with Silicon Practice for many years, I have found them to be extremely supportive in the management of our website.

I have worked in primary care for nearly 30 years and this is by far the best website supplier I have used. Firstly it was very easy to set up, the system is flexible for your own use. The team are very responsive to requests and most importantly are compliant with all regulation and standards. With general practice becoming ever more complex, it's one area I can have confidence in and easily manage.

Ready to transform patient access?

Discover how FootFall can help your patients consult their GP online while saving your team valuable admin time.

Experience the future healthcare

Join practices using FootFall, today

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