Improving the Patient Experience with a Cancer Services Healthcare App
Interview with Leah Morgan – Personalised Care & Cancer Improvement Facilitator Shrewsbury and Telford Hospitals NHS Trust
Shrewsbury and Telford Hospitals NHS Trust
Learn how Shrewsbury and Telford Hospitals NHS Trust uses its cancer support app to improve patient experience and support for patients and their carers. Through their app they’re able to meet the challenges of communicating with patients, families & carers across a number of hospitals, teams & departments.
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Shrewsbury and Telford Hospitals NHS Trust is the main provider of district hospital services for nearly half a million people in Shropshire, Telford & Wrekin and mid Wales. Together, the hospitals have over 700 beds.
Alongside their services at the Princess Royal and Royal Shrewsbury, they also provide community and outreach services such as consultant-led outreach clinics, midwife-led units, and more.
Improving Patient Communication at Shrewsbury and Telford Hospitals NHS Trust
Shrewsbury and Telford Hospitals NHS Trust houses all of their individual apps through an umbrella (or container) app, each of these individual apps is then dedicated to a particular field, service, information, or area within the trust.
Shrewsbury and Telford Hospitals NHS Trust’s app provides staff and patients access to key information, updates, handbooks, contacts details, emergency procedures and more about the public health services they provide for patients, families and carers.
Improving patient experience was our shared primary objective with Shrewsbury and Telford Hospitals NHS Trust, but we didn’t stop there – As well as patient apps we also provide an app containing internal training resources, policies and procedures, contact details, events and more for staff, training and HR.
Leah, Personalised Care & Cancer Improvement Facilitator, Shrewsbury and Telford NHS Trust, talks us through how their partnership with Silicon Practice Apps has enhanced their patient experience.
Why choose a digital solution like an app?
Leah replied: “As part of the NHS long-term plan, personalised care really has an emphasis on health and wellbeing information. And what we wanted to do is make sure that information is available for people to access at the right time for them. So, that’s where as well as a digital platform, we partnered with Silicon Practice (formerly Piota) to develop this app. Initially, the app was going to be mainly focused around the teams within the trust, the treatments that people may experience and then have background information about support services they could access. However, its fair to say it has grown and had such a positive impact both within the trust and externally”.
Easy to Manage, Efficient Communication Channel
“The Silicon Practice (formerly Piota) app has helped us to achieve our vision in providing excellent care to the people we serve”.
“People can access information easily to improve patient experience”
— Leah Morgan Personalised Care & Cancer Improvement Facilitator
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