Digital Triage Solutions: Revolutionising Access to Care

The future of patient access: total triage

The 8am rush for GP appointments is a challenge that primary care providers across the NHS face daily. Total triage is transforming patient access, ensuring that every request is efficiently assessed and directed to the right service, reducing stress on reception teams and improving patient outcomes. With total triage NHS solutions, practices can manage demand more effectively, directing patients to the most appropriate care pathway while ensuring clinical safety. Whether it’s an urgent request, a routine appointment, or self care guidance, total triage streamlines decision making, freeing up time for clinicians and reducing pressure on frontline staff.

Reduced 8am rush

Optimised GP workload

Enhanced patient experience

Admin efficiency

How total triage works

Online first: patients submit requests via digital platforms, reducing inbound phone calls
Smart prioritisation: requests are assessed based on urgency, ensuring urgent cases receive immediate attention
Right care, first time: patients are signposted to the correct service, whether that’s self-care, a pharmacist, or a GP consultation
Operational efficiency: reduces administrative burdens and improves practice workflow

By embracing total triage GP systems, practices can transform how they interact with patients, cutting down waiting times and improving efficiency.

How Silicon Practice supports total triage

At Silicon Practice, we empower NHS total triage adoption with innovative digital tools designed for primary care providers, Primary Care Networks, Integrated Care Boards and Integrated Care Systems (ICSs). Our solutions help reduce the administrative burden, improve access to care and optimise workflow within practices and across regional healthcare networks.

Our digital triage solutions:

Seamless digital triage: intelligent forms capture patient requests and prioritise cases effectively
Customisable workflows: tailored to each practice’s needs, ensuring a smooth integration with existing systems
Enhanced patient communication: automated updates keep patients informed, reducing follow-up calls
Data driven insights: gain valuable analytics to optimise service delivery and resource allocation

Benefits for all healthcare stakeholders

Primary Care Providers – reduce appointment bottlenecks, improve patient satisfaction and lower administrative strain
PCNs & ICBs – support digital transformation, improve regional patient flow and enhance resource efficiency
ICSs – enable seamless system wide care integration, ensuring better health outcomes at scale

If you’re looking to enhance patient access and relieve pressure on your team, Silicon Practice’s digital triage solutions can help. Contact us today for a demo and discover how total triage NHS can revolutionise your service delivery.

Ready to implement total triage?

Experience the Future of Digital Triage

Join practices using Silicon Practice solutions today

Silicon Practice News and Resources

Deep dive into the latest trends and insights shaping the primary care industry. Explore practical resources and expert advice to stay ahead of the curve and navigate the ever-evolving landscape with Silicon Practice.

5 top tips to improve patient communication and reduce missed information

07/05/2025 No Comments

Effective communication is at the heart of quality healthcare – but with busy staff, scattered systems and overwhelmed patients, it’s easy for critical details to fall through the cracks. In this article, we share five practical tips to improve patient communication across your organisation. From centralising key information and sending instant alerts to creating a clearer feedback loop, we explore how small digital changes – especially with the support of patient care apps, can reduce missed information and make patients feel more informed, supported and engaged in their care journey.

From pay rises to portals: what 2025 means for primary care teams going digital

From NHS pay rises to portals: what 2025 means for primary care teams going digital

09/04/2025 No Comments

With pressures mounting in general practice, the NHS pay rise 2025 brings some much-needed relief – but it’s not the whole solution. Real change comes from giving teams the tools to cut admin and reclaim their time. In this blog, we explore how digital transformation is helping practices like Carolside Medical Centre reduce phone calls by 30%, and why going digital is no longer a luxury – it’s essential.

GPs under pressure: why patients are going digital & what it means for your practice in a digital first NHS

10/03/2025 No Comments

Discover how the digital first NHS is transforming patient access and how to improve your GP website, enable NHS online consultations & reduce admin workload.

Is your GP website helping or hindering your practice?

06/03/2025 No Comments

Improve your GP website with NHS Digital Transformation best practices. Boost online patient access, reduce admin, and enhance efficiency. Read our blog!