Five ways to streamline patient communication in primary care
Effective patient communication is essential for both operational efficiency and patient satisfaction. The good news? Small changes can lead to transformative results.
User-friendly Foundation websites by Silicon Practice overwhelmingly meet NHS ‘Well’ benchmarking criteria from the word go. Users benefit from the uncluttered mobile-first interface, and healthcare staff can take advantage of back office features collaboratively designed with the aim of streamlining operations, optimising patient care and experience.
Initiate contact with patients through SMS and/or email, improving communication and engagement.
Signpost patients to local self-help groups, pharmacies, walk-in centres and hospitals, helping ensure comprehensive care and reducing phone calls to your surgery.
Choose from our suite of 50+ pre-built forms — everything from registering patients online to recording blood pressure and other health reviews, fit note requests and cancelling appointments.
Automate patient registration for a more efficient process. Easily collect and verify patient demographic information, ensuring accurate and up-to-date records.
Send episodes directly from the dashboard to the patient record, including SNOMED-CT coded data and attachments, such as images. Look up previous requests for a patient and make necessary edits before sending the information to the patient record.
Use eHub to enable practices in PCNs, localities, and ICBs to collaborate effectively. Process forms through extra dashboards, share requests among multiple practices and optimise resource allocation.
Effortlessly schedule and conduct video consultations, instantly or through scheduled appointments. Invite patients without the need for app downloads. Seamlessly capture and store consultation screenshots within the clinical system.
Our approach focuses on bringing clear benefits to both patients and healthcare providers, enhancing the overall healthcare experience for everyone involved. FootFall offers patients an easy-to-use interface to quickly access the help they need. At the same time, it provides healthcare practices with efficient tools to manage patient requests, conduct online consultations smoothly, and optimise practice operations.
When integrated with Electronic Health Records (EHR), FootFall elevates your practice. Clinicians can directly send patient episodes to their records, use SNOMED-CT coded data, attach images, and easily reference previous patient requests.
FootFall includes a robust alert system that notifies dashboard users if a request remains unprocessed beyond a set time within the practice, or if a patient has not viewed the practice’s reply within a specified timeframe.
Deep dive into the latest trends and insights shaping the primary care industry. Explore practical resources and expert advice to stay ahead of the curve and navigate the ever-evolving landscape with Silicon Practice.
Effective patient communication is essential for both operational efficiency and patient satisfaction. The good news? Small changes can lead to transformative results.
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We are thrilled to announce that Silicon Practice has been shortlisted for the Best Use of Digital for Primary Care at the Health Tech Awards 2024. This recognition highlights the transformative power of FootFall, our all-in-one digital healthcare solution, which is already making waves in NHS practices across the UK.
Innovative solutions are vital to meet challenges now faced in the NHS – in this blog we explore how Black Country ICB’s 29 practices have benefited since adopting FootFall.