FootFall: your NHS digital front door for seamless total triage

In today’s NHS, successful digital transformation in healthcare starts with the digital front door. FootFall is Silicon Practice’s all-in-one online consultation platform that improves access, streamlines demand and enables effective communication between healthcare professionals and patients.

Built for general practice and scalable to ICS, HSCP, Regional Health Board, ICF, Care Board, Trust and Secondary Care needs, FootFall is trusted by hundreds of NHS organisations as a vital component of their patient engagement solutions strategy.

How FootFall saved 34,700 calls for ICB
total triage
NHS England FootFall
NHS Scotland
NHS Scotland FootFall
NHS Wales
NHS Wales FootFall

Take control of access and communication

FootFall is more than just a digital triage tool – it’s a fully customisable platform designed to support total triage, reduce phone pressure and simplify online appointment requests. Patients are guided to the right service at the right time, whether that’s self-care, a local pharmacy, or a consultation with your team.

For teams focused on improving communication in healthcare, FootFall offers a clear, consistent way to manage incoming requests, automate responses and provide 24/7 access to information. It empowers your staff while ensuring patients feel heard and supported.

Key features of FootFall

  • Smart Digital Triage: Custom pathways tailored to your services, integrating seamlessly with your workflow and clinical systems
  • Online Consultation Platform: Capture patient concerns via structured forms and video consultations, freeing up clinical time
  • Asynchronous Messaging: Keep communication clear and timely without disrupting your day
  • Online Appointment and Prescription Requests: Streamlined forms to request, cancel or check appointments digitally
  • NHS Digital Front Door: A single access point for patients—available anytime, on any device.
total triage

Designed for primary and secondary care

Whether you’re a PCN looking to roll out OCVC across practices or an ICB seeking unified patient communication in healthcare across regions, FootFall is designed to scale. It supports multiple services and user types, making it ideal for Outpatient departments, Community Teams and Trust-wide digital access strategies.

total triage

Why FootFall?

  • Proven to improve patient engagement across diverse populations
  • Enables digital patient engagement without increasing staff workload
  • Supports NHS objectives around digital transformation in healthcare
  • Designed with accessibility, integration and simplicity in mind
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Supporting NHS priorities

FootFall is built in alignment with the NHS’s commitment to improving communication in healthcare and delivering an inclusive NHS digital front door. It helps your organisation meet access targets, reduce inequalities and embrace the shift towards smarter, more sustainable healthcare delivery.

total triage

Ready to transform patient engagement?

Book a demo to see how FootFall supports your goals for digital patient engagement, healthcare engagement and effective communication between healthcare professionals and patients – all from a single, powerful platform.

Book a demo

Experience the future healthcare

Join practices using FootFall, today

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