WEBINAR - Pharmacy First NHS & smarter patient access

Free webinar for GP practices and primary care teams

Thursday 21 May 2026

2:00 - 2:30PM

Pharmacy First in practice: Improving access and reducing demand with smarter referrals

A practical, supportive Pharmacy First webinar exploring how the pharmacy first NHS model can be applied more consistently in day to day practice to reduce pressure, improve access and support reception teams.

Practical Insights

Real NHS Context

Actionable Strategies

Why Pharmacy First NHS matters in general practice

The NHS pharmacy first service has been introduced to help reduce pressure on GP appointments and improve patient access.

But in reality, many practices are seeing mixed results.
Demand remains high.
Decisions are made quickly.
And referral opportunities are often missed.

A significant proportion of patient requests could be safely managed through the NHS pharmacy first service, yet variation in decision-making means this isn’t always realised.

This short pharmacy first webinar brings together practical insight and real primary care experience to explore how practices can apply Pharmacy First NHS more consistently, without adding pressure to already stretched teams.

Who should attend

This session is designed for:

Practice Managers
GP Partners
Reception and Admin Leads
Operations and Business Managers
PCN Teams
Digital and Transformation Leads
Anyone involved in patient access and care navigation

What you will gain

By attending, you will:

Understand where Pharmacy First fits within everyday practice workflows
Explore which patient requests may be suitable for referral
See how digital referrals differ from simple signposting
Learn how missed opportunities can increase pressure on GP teams
Discover how consistent application can release meaningful capacity
Take away practical ideas you can apply immediately

Webinar details

Date: 21 May
Time: 2:00 pm – 2:30 pm (BST)
Format: Live online session with Q&A

Join us for a practical, supportive session on how to make Pharmacy First work more effectively in general practice, improving access for patients while reducing avoidable demand on GP teams.

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