Healthcare communication webinar: beyond appointment reminders

Good communication has always been at the heart of general practice. However, with increasing patient demand, busy reception teams and growing administrative pressures, practices need smarter ways to keep patients informed.

For many practices, communication is still largely reactive. Patients call to ask about appointment availability, opening hours, vaccination clinics or service changes because they simply haven’t received the information beforehand.

A more proactive approach to healthcare communication can make a real difference. By delivering timely, relevant information to the right patients, practices can reduce unnecessary telephone calls, improve clinic uptake and help patients access the right services at the right time.

This webinar explores practical ways practices are using Batch Messaging beyond appointment reminders. From seasonal health campaigns and long term condition reviews to unexpected service updates, you’ll discover how better communication can support more effective practice management while improving the patient experience.