FootFall: your NHS digital front door for seamless total triage

In today’s NHS, successful digital transformation in healthcare starts with the digital front door. FootFall is Silicon Practice’s all in one online consultation platform that improves access, streamlines demand and enables effective communication between healthcare professionals and patients.

Built for general practice solutions and scalable to ICS, HSCP, Regional Health Board, ICF, Care Board, Trust and Secondary Care needs, FootFall is trusted by hundreds of NHS organisations. As part of wider primary care solutions, it has become a vital component of modern patient engagement strategies, offering flexibility and consistency at every level.

Take control of access and communication

FootFall is more than just a digital triage tool – it’s a fully customisable platform designed to support total triage, reduce phone pressure and simplify online appointment requests. Patients are guided to the right service at the right time, whether that’s self care, a local pharmacy, or a consultation with your team.

For practices seeking smarter gp waiting room solutions, FootFall offers an effective way to handle demand while maintaining patient satisfaction. By combining total triage with automated responses and 24/7 access to information, it empowers staff and ensures patients feel heard and supported.

Key features of FootFall

Smart Digital Triage: Custom pathways tailored to your services, integrating seamlessly with your workflow and clinical systems
Online Consultation Platform: Capture patient concerns via structured forms and video consultations, freeing up clinical time
Asynchronous Messaging: Keep communication clear and timely without disrupting your day
Online Appointment and Prescription Requests: Streamlined forms to request, cancel or check appointments digitally
NHS Digital Front Door: A single access point for patients—available anytime, on any device.

Designed for primary and secondary care

Whether you’re a PCN rolling out OCVC across practices or an ICB seeking unified communication across regions, FootFall is designed to scale. It supports multiple services and user types, making it ideal for Outpatient departments, Community Teams and Trust wide digital strategies. As a flexible part of both primary care solutions and secondary care initiatives, it adapts to meet the real world needs of NHS organisations.

Why FootFall?

Proven to improve patient engagement across diverse populations
Enables digital patient engagement without increasing staff workload
Supports NHS objectives around digital transformation in healthcare
Designed with accessibility, integration and simplicity in mind

With its proven role in general practice solutions and ability to complement broader gp waiting room solutions, FootFall helps teams deliver better patient experiences every day.

Supporting NHS priorities

FootFall is built in alignment with the NHS’s commitment to improving access, equity and communication. By acting as a true NHS digital front door, it supports targets, reduces inequalities and strengthens delivery of primary care solutions nationwide.

Fantastic service as usual - notice up on website within 13 minutes of email being sent!

I cannot speak more highly of this company and thank them enough for the support that they provide to us. They make my job that little bit easier by taking away from me jobs giving me back time. They are so quick to action any requests. What a wonderful team and service thank you all.

Always prompt and efficient Helpdesk support - very impressive as always.

We are very happy with our website! The Silicon Practice team is excellent at responding and very helpful. Our website is easy to navigate, and Silicon Practice is constantly reviewing and updating as appropriate. I wouldn't hesitate to recommend this company.

Superb and very quick service for a few changes I wanted to make to our website - delighted.

Having worked with Silicon Practice for many years, I have found them to be extremely supportive in the management of our website.

I have worked in primary care for nearly 30 years and this is by far the best website supplier I have used. Firstly it was very easy to set up, the system is flexible for your own use. The team are very responsive to requests and most importantly are compliant with all regulation and standards. With general practice becoming ever more complex, it's one area I can have confidence in and easily manage.

Ready to transform patient engagement?

Book a demo to see how FootFall supports your goals for digital patient engagement, healthcare engagement and effective communication between healthcare professionals and patients – all from a single, powerful platform.

Experience the future healthcare

Join practices using FootFall, today

Silicon Practice News and Resources

Deep dive into the latest trends and insights shaping the primary care industry. Explore practical resources and expert advice to stay ahead of the curve and navigate the ever-evolving landscape with Silicon Practice.

Silicon Practice Acquires ImproveWell to Strengthen Digital Health and Workforce Engagement Solutions

01/10/2025 No Comments

Silicon Practice has acquired ImproveWell, the award-winning staff engagement and quality improvement platform. The move combines two innovators in healthcare technology, enhancing solutions for both patient and workforce engagement. ImproveWell empowers staff to share ideas, track experiences and drive improvement, while Silicon Practice brings over 20 years’ expertise in digital access and patient engagement. Together, they will deliver a more holistic approach to healthcare, supporting organisations, staff and patients through collaboration, real-time insight and innovation.

Why every practice should try the NHS Digital Maturity Assessment – and our simpler alternative

01/10/2025 No Comments

Understanding your organisation’s digital progress isn’t always simple. The NHS digital maturity assessment gives a thorough view, but it can take time to complete. Our free digital maturity assessment NHS tool offers a shorter, more focused snapshot, designed for busy practice managers. Together, they give a balanced picture of where you stand against NHS digital standards and what to improve next. Spend just a few minutes with our assessment to uncover clear, practical steps toward better access and smoother patient care.

Debunking digital triage myths in 2025: how an NHS triage system really works

09/09/2025 No Comments

Digital triage has come a long way in the NHS, but plenty of myths still linger in 2025. Some stem from early experiences with clunky tech, others from assumptions that don’t hold up anymore. From worries about patient access to fears of staff losing control, these misconceptions can overshadow the real benefits. In truth, an NHS triage system supports decision making, helps practices manage demand more effectively and offers patients quicker routes to care – without replacing traditional options.

Silicon Practice acquires Wysdom CloudPlus Technology, marking strategic expansion into the dental market

15/08/2025 No Comments

Silicon Practice has acquired Wysdom CloudPlus Technology, marking its entry into the dental market. CloudPlus is a next generation dental practice management system combining the flexibility of cloud based software with the reliability of local infrastructure. Designed for uninterrupted service, it offers robust data security, direct hardware integration and a user friendly interface. This acquisition expands Silicon Practice’s digital health portfolio, enabling us to support both NHS and private dental practices with secure, intuitive solutions that enhance patient access and streamline workflows.