FootFall: your NHS digital front door for seamless total triage

In today’s NHS, successful digital transformation in healthcare starts with the digital front door. FootFall is Silicon Practice’s all-in-one online consultation platform that improves access, streamlines demand and enables effective communication between healthcare professionals and patients.

Built for general practice and scalable to ICS, HSCP, Regional Health Board, ICF, Care Board, Trust and Secondary Care needs, FootFall is trusted by hundreds of NHS organisations as a vital component of their patient engagement solutions strategy.

Take control of access and communication

FootFall is more than just a digital triage tool – it’s a fully customisable platform designed to support total triage, reduce phone pressure and simplify online appointment requests. Patients are guided to the right service at the right time, whether that’s self-care, a local pharmacy, or a consultation with your team.

For teams focused on improving communication in healthcare, FootFall offers a clear, consistent way to manage incoming requests, automate responses and provide 24/7 access to information. It empowers your staff while ensuring patients feel heard and supported.

Key features of FootFall

Smart Digital Triage: Custom pathways tailored to your services, integrating seamlessly with your workflow and clinical systems
Online Consultation Platform: Capture patient concerns via structured forms and video consultations, freeing up clinical time
Asynchronous Messaging: Keep communication clear and timely without disrupting your day
Online Appointment and Prescription Requests: Streamlined forms to request, cancel or check appointments digitally
NHS Digital Front Door: A single access point for patients—available anytime, on any device.

Designed for primary and secondary care

Whether you’re a PCN looking to roll out OCVC across practices or an ICB seeking unified patient communication in healthcare across regions, FootFall is designed to scale. It supports multiple services and user types, making it ideal for Outpatient departments, Community Teams and Trust-wide digital access strategies.

Why FootFall?

Proven to improve patient engagement across diverse populations
Enables digital patient engagement without increasing staff workload
Supports NHS objectives around digital transformation in healthcare
Designed with accessibility, integration and simplicity in mind

Supporting NHS priorities

FootFall is built in alignment with the NHS’s commitment to improving communication in healthcare and delivering an inclusive NHS digital front door. It helps your organisation meet access targets, reduce inequalities and embrace the shift towards smarter, more sustainable healthcare delivery.

Fantastic service as usual - notice up on website within 13 minutes of email being sent!

I cannot speak more highly of this company and thank them enough for the support that they provide to us. They make my job that little bit easier by taking away from me jobs giving me back time. They are so quick to action any requests. What a wonderful team and service thank you all.

Always prompt and efficient Helpdesk support - very impressive as always.

We are very happy with our website! The Silicon Practice team is excellent at responding and very helpful. Our website is easy to navigate, and Silicon Practice is constantly reviewing and updating as appropriate. I wouldn't hesitate to recommend this company.

Superb and very quick service for a few changes I wanted to make to our website - delighted.

Having worked with Silicon Practice for many years, I have found them to be extremely supportive in the management of our website.

I have worked in primary care for nearly 30 years and this is by far the best website supplier I have used. Firstly it was very easy to set up, the system is flexible for your own use. The team are very responsive to requests and most importantly are compliant with all regulation and standards. With general practice becoming ever more complex, it's one area I can have confidence in and easily manage.

Ready to transform patient engagement?

Book a demo to see how FootFall supports your goals for digital patient engagement, healthcare engagement and effective communication between healthcare professionals and patients – all from a single, powerful platform.

Experience the future healthcare

Join practices using FootFall, today

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