The 8am rush: giving your team breathing room and patients a clearer way to get help

Free webinar for GP Practice Managers and primary care teams

Wednesday 28 October 2026

2:00 - 2:30PM

Care navigation in general practice: building a better digital front door

Practical ways to simplify patient journeys, improve digital access and help your practice manage demand.

Explore how your website, patient information, online requests and communication can work together to support care navigation in general practice, giving patients a clearer route to help and making everyday processes easier for your team.

Practical Insights

Everyday practice challenges

Ideas you can put into action

Is your digital front door making access easier?

Patients now have several ways to contact their GP practice. But more routes do not automatically make it easier to find the right information or get the help they need.

When instructions are unclear, patients may call reception, submit duplicate requests or contact the practice again to check what happens next. Each extra step can create frustration for patients and additional work for staff.

This practical webinar explores the complete digital health patient journey, from arriving on your website to submitting a request and receiving a response.

We’ll consider how GP practice website design can make common tasks easier to complete, and what to look for when assessing how GP practice website providers support your wider approach to patient access.

Who should attend?

This session is designed for:

Practice Managers and Business Managers
GP Partners
Operations Managers
Reception and Patient Services Managers
Digital Leads
Practice Administrators with digital responsibility
Anyone involved in patient access and care navigation

What you will gain

By attending, you will:

Understand how care navigation in general practice can be supported by clearer information and more connected digital routes.
Learn how to review your digital health patient journey and identify points where patients encounter confusion or unnecessary steps.
Explore how GP practice website design can improve navigation, mobile usability and access to common patient tasks.
Identify useful questions to ask GP practice website providers about accessibility, website management and connections with online services.
Consider how collecting useful information first time and separating clinical and administrative requests can support reception teams.
Discover ways to explain next steps and response expectations more clearly, helping to reduce avoidable follow up contact.
Explore how Foundation and FootFall can support a more connected journey from website to request and response.

Your free webinar takeaway

The GP Practice Digital Front Door Checklist
15 questions to assess your digital patient journey

You’ll receive a practical checklist to help you review six stages of the patient journey:

Find → Understand → Navigate → Request → Respond → Improve

Use it to identify where patients may be getting stuck, gather feedback from your team and choose up to three improvements to prioritise.

With response boxes, practical prompts and an action plan, it gives you a clear starting point for reviewing your practice’s digital access.

Webinar details

Date: Wednesday 28 October 2026
Time: 2:00pm (UK time)
Format: Live online webinar with Q&A
Cost: Free
Takeaway: The GP Practice Digital Front Door Checklist

Give patients a clearer route to help

Join us for a practical, supportive conversation on strengthening continuity in cancer care.

Join the ranks of our Silicon Practice users today

Silicon Practice News and Resources

Deep dive into the latest trends and insights shaping the primary care industry. Explore practical resources and expert advice to stay ahead of the curve and navigate the ever-evolving landscape with Silicon Practice.