Reduce patient phone calls by 30% with FootFall

Free your reception team from routine admin and manage demand more efficiently. Proven in 1,000+ GP practices across the UK.

FootFall NHS England is the result of collaborative efforts between healthcare professionals and patients, with a proven track record in over 1,000 practices. Meticulously designed, FootFall transforms the patient care landscape, offering patient access solutions that improve healthcare service delivery and help practices manage demand more efficiently.

Optimise your time

Enhance patient care

Streamline admin processes

What do you get with our patient access solutions?

Foundation - the digital core of your Practice

Looking for an NHS-themed site which provides key information to patients at a glance but still keeps you in control? Foundation is the answer.

Tailor information blocks to your site while retaining the NHS look and feel. Enhance your Foundation experience by adding Silicon Practice advanced dashboards.

Forms

Select from our collection of ready-made forms, covering various tasks such as online patient registration, blood pressure recording, health reviews, fit note requests, and appointment cancellations.

FootFall NHS England Forms Key Features

Over 50 forms, many available with in-built SNOMED coding, including New Patient Registration and various health review questionnaires
Forms are configured to be routed to workflows/streams for either specific staff members or groups
Staff members and caregivers have the ability to fill out forms on behalf of patients
Respond to patients and exchange attachments
Staff can deactivate forms and guide patients to appropriate channels during busy periods or when the practice is closed

EHR Integration

Integrate with third party tools and online consultation systems, facilitating the export of healthcare episodes to EMIS and SystmOne, accompanied by SNOMED coding.

Efficient EMIS/SystmOne integration with FootFall NHS England:

Send episodes directly to patient records
Integrate SNOMED-CT coded data seamlessly
Attach images to enhance record information
Gain access to ongoing patient requests
Edit information prior to updating patients’ records

FootFall Connect

Utilise our unique desktop application which enables a direct integration between FootFall and your chosen clinical system.

FootFall Connect key features:

Send episodes directly into the patient record with SNOMED coding, including images and notes
Retrieve the active patient’s FootFall episodes and data

The application comes with a floating desktop toolbar that can be used whilst working in your chosen clinical system to perform tasks such as:

View the active patient’s FootFall episodes
Sending the active patient a message
Booking or starting a Video Consultation with the active patient

eHub

Promote collaboration among practices within PCNs, Localities, and ICBs by supporting centralised form processing through the use of additional dashboards.

Key Features with FootFall eHub:

Utilise supplementary dashboards to facilitate efficient request sharing among diverse practices
Empower centralised teams to handle requests for individual practices
Direct requests to dedicated dashboards designed for specialist teams
Schedule the routing of requests to dashboards, especially during practice out-of-hours
Monitor the progress of requests on alternative dashboards, including those from the originating practices

Video Consultation

Initiate video consultations directly from the dashboard, inviting patients by SMS or email.

Key Features

Initiate video consultations at your convenience, either instantly or through scheduled appointments
Easily invite patients using any web-enabled device: smartphone, tablet, or desktop—no app required
Capture screenshots during the consultation and seamlessly send them to the clinical system

Advanced Dashboard - the nerve centre of your digital practice

The FootFall dashboard serves as a central hub for all patient queries, providing complete visibility and offering patient access solutions to streamline healthcare interactions such as:

Integration with EMIS/SystmOne: Send an episode directly from the dashboard to the patient record
SNOMED coded forms: FootFall contains 13 pre-coded review forms.
FootFall Connect: Message patients, initiate a video consultation and view patient requests
Attachments: Enable patients to send attachments, including images
Over 50 different form types: Which can be customised to the needs of the practice
Patient verification: All patient requests are automatically checked against the PDS
Workflow control: triage, assign, track and respond to all patient requests
Admin user control: Create and manage users and groups
Two-way conversations: Practices can allow/ request patients to respond to practice replies
Alert automation: Set expected response times for each type of patient request
Complete digital triage: Complete phone-in requests on behalf of patients
Patient form control: Temporarily switch off online request forms or signpost and navigate patients elsewhere when appropriate
Equitable assigning: Display current workload for each clinician allowing requests to be assigned equitably
Quick responses and automatic acknowledgements: Customisable patient auto-acknowledgement responses to be sent whenever a patient completes a form
SMS text messaging: Integrate with your current SMS provider allowing responses to be texted to patients
Video consultations: On demand or scheduled
Insights and analytics: Improve practice efficiencies

Experience the Future of GP Practice Websites

Join practices using FootFall, today

Silicon Practice News and Resources

Deep dive into the latest trends and insights shaping the primary care industry. Explore practical resources and expert advice to stay ahead of the curve and navigate the ever-evolving landscape with Silicon Practice.

GP online consultation – the future of patient access in the NHS

26/11/2025 No Comments

A GP online consultation offers patients a simpler way to reach their practice, often without the stress of long phone queues or rushed conversations. It helps teams handle requests more smoothly, improve triage and create a more flexible workflow that fits the reality of busy NHS days. This approach isn’t perfect for every situation, but it’s becoming an essential part of modern primary care and a practical step toward better access for patients.

6 examples of digital patient engagement platform transforming care in the NHS

12/11/2025 No Comments

Digital transformation in the NHS is accelerating, and at its heart are tools that connect patients and healthcare teams more effectively. This blog explores 6 examples of digital patient engagement platforms transforming care in the NHS – from online triage and patient apps to health monitoring and education tools. Each example highlights how technology is improving communication, streamlining workloads and empowering patients to take a more active role in their health, driving better outcomes across the NHS.

How a patient engagement app can transform NHS communication in secondary care

22/10/2025 No Comments

A patient engagement app can transform how NHS Trusts communicate with patients beyond the hospital walls. By giving patients access to trusted, condition specific information, these apps help them better understand their care, manage symptoms and feel more in control of their recovery. For hospital teams, they offer consistency, reduce repetitive queries and improve patient confidence – ultimately supporting smoother, more informed care journeys across secondary care.

Silicon Practice Acquires ImproveWell to Strengthen Digital Health and Workforce Engagement Solutions

01/10/2025 No Comments

Silicon Practice has acquired ImproveWell, the award-winning staff engagement and quality improvement platform. The move combines two innovators in healthcare technology, enhancing solutions for both patient and workforce engagement. ImproveWell empowers staff to share ideas, track experiences and drive improvement, while Silicon Practice brings over 20 years’ expertise in digital access and patient engagement. Together, they will deliver a more holistic approach to healthcare, supporting organisations, staff and patients through collaboration, real-time insight and innovation.